Answers to Your MostCommon Questions
Everything you need to know about working with Infynno - from how we scope a project to how we handle support after launch. Can't find what you're looking for? Reach out and we'll answer directly.
About Infynno Solutions
The basics - who we are, what we specialize in, and how we work.
We work across EdTech, hospitality, compliance, SaaS, and enterprise software. Our deepest domain expertise lives in EdTech (30,000+ students on platforms we've built) and legal-tech (9M+ tax notices processed). We onboard any domain we don't know yet through an intensive discovery phase before writing a single line of code.
We spend the first week doing a paid-style engagement for free: discovery call, a rough information architecture, and a UI flow covering your core user journey. No strings attached. If you like how we think, we continue. If not, you walk away with something useful.
Before any backend work begins, we produce Figma screens - clickable, design-accurate prototypes - of your product's core flows. You see exactly what you're getting before a developer touches a keyboard. This removes the single biggest source of wasted budget: building the wrong thing.
Every change outside the agreed scope is scoped, quoted, and approved by you before we act on it. We track this in a shared change-log. No invoice surprises, ever. Small scope-adjacent requests often get absorbed in the sprint - we'll always be upfront about which bucket a request falls into.
We guarantee a 4-hour response during working hours. Sprint reviews happen every two weeks - you see what was built, what's next, and any decisions that need your input. You'll also have direct access to your engineers on Slack or Teams, not just a project manager relaying messages.
Yes - and this is a core offering, not an afterthought. We assess your data, pick the right pattern (RAG, fine-tuning, or plain prompt engineering), and integrate it into your existing codebase with full observability. Most AI feature integrations ship within 4-6 weeks.
We build cross-platform mobile apps with React Native. If your use case demands native performance (heavy animations, real-time audio/video), we'll be upfront about whether React Native is the right fit or whether native development makes more sense.
Every project includes a structured post-launch support period (typically 4-6 weeks) at no extra cost. During this window we monitor, fix bugs, and handle minor iterations. After that, teams usually move to a monthly retainer for ongoing development and support.
Working With Our Team
How a project actually starts, runs, and stays on track.
A discovery call to understand your goals, a 1-week free trial covering discovery and a UI flow, then a proposal with scope, timeline, and pricing. Once approved, we assign engineers and start sprint zero within days - not weeks.
Both. We've shipped MVPs for pre-seed founders and modernized legacy platforms for established education and enterprise businesses. The engagement model adapts - startups often start with a tighter, faster-moving scope, while established teams usually plug into an existing roadmap.
Yes. Many clients start with a single feature or module to evaluate how we work before expanding into a full team engagement. There's no minimum contract length required to begin.
For ongoing engagements, we assign a consistent core team - the same engineers stay on your product over time rather than rotating in and out. This keeps context intact and avoids re-onboarding costs every few months.
We work on a rolling basis with no long-term lock-in beyond the current sprint commitment. Give us notice, and we'll hand off cleanly with full documentation and a clean codebase state.
Pricing & Contracts
How we price engagements and what's included.
Most ongoing engagements run on a monthly time-and-materials model with a dedicated team, since scope naturally evolves. For clearly bounded MVPs or feature builds, we also offer fixed-price quotes based on the approved scope.
Yes, no cost and no obligation. You get a discovery summary, a rough information architecture, and a UI flow for your core journey. If it's not a fit, you keep the deliverables and walk away.
No. Third-party costs (hosting, APIs, licenses) are billed separately at cost and always flagged before we incur them. Anything outside agreed scope goes through a change-log and is approved by you before we act on it.
Yes, teams committing to a longer retainer typically see better effective rates than short, ad-hoc engagements, since we avoid the overhead of repeated onboarding and context-switching.
Technology & Delivery
The stack we use and how we make technical decisions.
We build primarily on the TALL stack (Tailwind, Alpine.js, Laravel, Livewire) and Next.js/React for modern web apps, with React Native for cross-platform mobile. We pick the stack based on your product's needs, not the other way around.
We start with the problem, not the technology. If a rules-based or simpler solution solves it reliably, we use that. AI (RAG, fine-tuning, or prompt engineering) comes in when it genuinely improves outcomes - personalization, content generation, or pattern detection at scale.
Yes, this is a common engagement type for us. We start with a technical audit - code quality, architecture, security, and performance - before proposing a plan, so you know exactly what you're inheriting and what needs attention first.
Yes. Depending on the engagement, we set up CI/CD pipelines, cloud infrastructure (AWS, GCP, or your preferred provider), and monitoring, or work alongside your existing DevOps team.
Support & Maintenance
What happens after your product ships.
Every project ships with a structured post-launch support window (typically 4-6 weeks) at no extra cost, covering monitoring, bug fixes, and minor iterations based on real usage.
Most teams move to a monthly retainer for ongoing development, feature work, and maintenance. The retainer size scales with how actively the product continues to evolve.
Yes, after a technical audit to get familiar with the codebase and flag any immediate risks, we can take on ongoing support and feature development for products built by other teams.
Critical issues are triaged immediately during working hours, with a guaranteed 4-hour response. For retainer clients, we agree on specific SLAs upfront based on the criticality of the system.